Privacy Policy

Last updated: January 2025

1. Introduction

RMDW LLC ("we," "us," or "our") operates RE_LawManager. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and the confidentiality of your data.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, law firm name, and billing information
  • Case Data: Client information, case details, documents, notes, and communications that you input into the Service
  • Communications: Messages you send through the Service, including SMS and email content
  • Waitlist Information: Email addresses submitted through our waitlist form

2.2 Information Collected Automatically

  • Usage Data: Pages viewed, features used, time spent on the Service
  • Device Information: IP address, browser type, operating system
  • Cookies: Session cookies and analytics cookies to improve our Service

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send you technical notices and support messages
  • Respond to your comments, questions, and requests
  • Send promotional communications (with your consent)
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent security incidents
  • Comply with legal obligations

4. SMS and Phone Number Usage

When you or your clients provide phone numbers and consent to SMS communications:

  • Phone numbers are used solely to send service-related SMS messages
  • We use Twilio as our SMS service provider
  • Messages may include appointment reminders, case updates, and notifications
  • Phone numbers are not sold, rented, or shared for marketing purposes
  • Message frequency varies based on case activity and user preferences
  • Users can opt out at any time by replying STOP

Standard message and data rates may apply based on your carrier's plan.

5. Third-Party Services

We use the following third-party services to operate RE_LawManager:

  • Supabase: Database hosting and authentication
  • Twilio: SMS messaging services
  • Resend: Email delivery services
  • Vercel: Website hosting
  • Stripe: Payment processing

These services have their own privacy policies governing the use of your information.

6. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure authentication with password hashing
  • Regular security audits and monitoring
  • Access controls and authentication requirements
  • Secure cloud infrastructure with SOC 2 compliant providers

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Upon account termination, you may request deletion of your data, which we will process within 30 days, except where retention is required by law.

8. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Export your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • SMS Opt-out: Reply STOP to any SMS message

To exercise these rights, contact us at support@relawmanager.com.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

RMDW LLC
Email: support@relawmanager.com